SynergyMail Anti-Spam Policy

Updated 20 May 2024

At SynergyMail, we remain committed as a responsible Internet entity, upholding the privacy rights of our users. We staunchly oppose unsolicited commercial email (UCE), commonly known as SPAM, and actively combat its proliferation.

Our Stance on SPAM:

• •   Zero Tolerance: SynergyMail prohibits the use of our products or services for SPAM. We deny service to known spammers and will terminate contracts without refund if a customer engages in SPAM activities. These decisions are final.

• •   Privacy Protection: We safeguard subscriber privacy and do not disclose their information without explicit consent.

• •   Unsubscribe Mechanism: Each email must include an easy opt-out link for subscribers to withdraw consent.

Defining SPAM:

• •   Unsolicited Bulk Email (UBE): Emails sent in bulk without prior consent or a pre-existing relationship with the recipient are considered SPAM.

• •   Misleading Content: Emails with false information or deceptive subject lines are SPAM.

• •   No Opt-Out: Emails lacking a clear method for recipients to unsubscribe are SPAM.

• •   Harvested Addresses: Sending emails to addresses obtained from web scraping or other unauthorised methods is SPAM.

Australian Legal Context:

• •   Spam Act 2003: In Australia, the Spam Act 2003 regulates commercial electronic messaging, ensuring that senders obtain consent, identify themselves, and provide an unsubscribe option.

• •   ACMA Guidelines: The Australian Communications and Media Authority (ACMA) enforces spam laws and provides guidelines for responsible electronic messaging.

This policy reflects our ongoing commitment to responsible email practices and adherence to Australian laws governing electronic communications. We encourage all users to familiarise themselves with these regulations to ensure compliance and maintain the integrity of their messaging campaigns.